Refund and Return
Welcome to our Remarkable Returns and Refunds Policy page. We recognize the paramount importance of customer satisfaction and endeavor to ensure an exceptional and effortless experience for each customer. We kindly request that you take a moment to peruse our policy to acquaint yourself with the necessary steps for initiating a refund or return.
To request a refund or return, please contact us via email. Our website provides our email address for your convenience. Once we receive your request, our dedicated team will assist you throughout the process.
Options for Refunds and Returns:
Upon approval of your refund request, you have two alternatives:
Keep the Product:
In the event that you receive a refund but still desire to keep the product, you are most welcome to do so. We firmly believe in customer satisfaction, and if the item suits your needs, there is no obligation to return it.
Return the Product
If you opt to return the product, we will furnish you with the necessary return address. Please note that shipping charges may apply, and it is the customer's responsibility to cover these costs.
Circumstances Eligible for Returns and Refunds:
We gladly offer returns and refunds in the following circumstances:
Should you wish to exchange the product for another item, we will be delighted to assist you with the process.
Change of Mind:
If you have experienced a change of heart and no longer wish to retain the product, you may request a refund and initiate the return process.
In the event that you receive a faulty or damaged product, please provide us with photographic evidence of the item, and we will be pleased to arrange a refund and return.
If the product arrives in a damaged condition due to mishaps during shipping, please provide us with photographs of the damaged item, and we will promptly initiate a refund and return.
We sincerely apologize for any inconvenience caused if you have received the wrong product. Kindly contact us immediately, and we will rectify the situation by providing a refund and return process.
Should the product not arrive within the specified timeframe for any reason, please contact us, and we will expeditiously arrange a refund and return.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers have a 30-day timeframe from the date of purchase to initiate a refund or return request. To ensure a sseamless process, please ensure that you contact us within this specified period.
Refund Processing Time:
Once your refund request is approved, we endeavor to process the refund within 7 business days. To commence the refund process, please reach out to us via email or complete the form on our "Contact Us" page. The refund will be issued to the original payment method used during the purchase, and you can anticipate seeing the funds reflected in your account within 7 business days.