FAQ - Frequently Asked Questions
Frequently Asked Questions
Find quick answers to the most common questions about shopping at Meifu Market. Can't find what you're looking for? Contact our customer service team for personalized assistance.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Q: Is it safe to shop on your website?
A: Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 24 hours of placing it. Contact us immediately at support@meifu.shop with your order number.
Q: Do you offer wholesale or bulk discounts?
A: Yes! For wholesale inquiries or bulk orders, please email wholesale@meifu.shop with your requirements.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer FREE standard shipping on all orders over $50 USD. Orders under $50 have a small shipping fee calculated at checkout.
Q: How long does shipping take?
A: Standard shipping takes 7-15 business days. Expedited (5-10 days) and Express (3-7 days) options are available at checkout.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping times may vary, and customs fees may apply (buyer's responsibility).
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track orders by logging into your account.
Q: What if my package is lost or damaged?
A: Contact us immediately with your order number and photos (if damaged). We'll work with the carrier to resolve the issue quickly.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.
Q: How do I start a return?
A: Contact our customer service team at support@meifu.shop with your order number and reason for return. We'll provide return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Q: Who pays for return shipping?
A: For defective or incorrect items, we cover return shipping. For other returns, the customer is responsible for return shipping costs.
Q: Can I exchange an item?
A: Yes! Contact us to arrange an exchange. We'll help you get the right product quickly.
Products & Quality
Q: Are your products authentic and high quality?
A: Absolutely! We carefully vet all suppliers and products to ensure quality, authenticity, and value. Every item is inspected before shipping.
Q: Do you offer product warranties?
A: Many of our products come with manufacturer warranties. Warranty information is listed on individual product pages.
Q: How do I know what size to order?
A: Each product page includes detailed size charts and measurements. If you're unsure, contact us for sizing assistance.
Q: Can I see more photos of a product?
A: Product pages include multiple photos. For additional images or specific details, contact us and we'll be happy to help.
Q: Are product reviews real?
A: Yes! All reviews are from verified customers who purchased the product. We never post fake reviews.
Account & Privacy
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access order history.
Q: How do you protect my personal information?
A: We use secure encryption and never share your personal information with third parties. See our Privacy Policy for complete details.
Q: How do I update my account information?
A: Log into your account and navigate to Account Settings to update your email, password, or shipping addresses.
Smart Watches & Electronics
Q: Are your smart watches compatible with my phone?
A: Most of our smart watches are compatible with both iOS and Android devices. Check individual product descriptions for specific compatibility.
Q: Do smart watches come with warranties?
A: Yes, most smart watches include manufacturer warranties. Details are provided on each product page.
Q: Are batteries included?
A: Product descriptions specify what's included. Most electronic items come with necessary batteries or charging cables.
Pet Products
Q: Are your pet products safe?
A: Yes! All pet products are made from pet-safe, non-toxic materials and meet safety standards.
Q: What size pet products should I order?
A: Each pet product includes size guides and weight recommendations. Measure your pet and refer to the size chart on the product page.
Still Have Questions?
Can't find the answer you're looking for? Our customer service team is here to help!
Email: support@meifu.shop
Response Time: Within 24 hours
Live Chat: Available during business hours
Visit our Contact Us page for more ways to reach us.
Thank you for shopping at Meifu Market!