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    1. What types of beauty and cosmetic products do you sell?

    We sell a wide variety of beauty and cosmetic products, including makeup, skincare, haircare, and fragrance items. Our product range includes everything from foundation and lipstick to moisturizers and serums.

    2. What makes your beauty products unique?

    Our beauty products are unique because they combine style and functionality. We carefully curate our collection to offer high-quality items that not only enhance your beauty but also make your beauty routine easier and more convenient. Whether it's a plush cat cosmetic bag or a long-lasting eyeliner pencil, our products are designed to be both stylish and practical.

    3. Are your beauty products of high quality?

    Yes, we take pride in offering beauty products of the highest quality. We source our products from reputable brands and manufacturers known for their commitment to excellence. We ensure that all our products undergo rigorous quality control processes to meet our standards and provide our customers with the best possible experience.

    4. Do you offer international shipping?

    Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we ship to your location. Please note that international shipping may be subject to additional fees and customs duties, which are the responsibility of the customer.

    5. What is your return policy?

    We have a 30-day return policy for unused and unopened beauty products. If you are not satisfied with your purchase, you can contact our customer support team within 30 days of receiving your order to initiate the return process. Please refer to our Return Policy for more detailed information on our return process and eligibility criteria.

    Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

    Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

    Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

    We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

    If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

    If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

    Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

    There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

    When you receive your dispatched email you can contact us for an update on your tracking.

    We accept all major credit and debit cards through the Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.


    Didn't find your answer?

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